More Barriers to Patient Engagement

Posted in Uncategorized on February 27, 2013 by Matthew Levy

In attempting to address the barriers to increasing and expanding the ways patients can get involved in their own healthcare, we need to realize that some of these barriers are not just expansions of communication problems that can exist no matter where the healthcare exchange is taking place, but rather as a result of the way healthcare has changed. In this case, we move outside of the patient-provider realm and into the administration elements that drive healthcare. For the purposes of this discussion, administration can include just about any group or factor outside of the provider and clinical staff, including hospital administrators, as well as IT factors such as the EHR.

There are two groups that stand to benefit the most from a system like the ones that are being proposed by the ONC. These are patients, who can see improved health services, and hospitals, who can cut costs and improve services. This is obviously the major reason to pursue these efforts. Unfortunately, it is not that easy. The type of patient who is likely to benefit most from an advanced role in their own healthcare is one with more medical issues. Frequently, this represents both the elderly and more economically deprived who, not coincidentally, are the least likely to be both computer literate enough to handle their new tasks or even have the appropriate computer equipment.

Hospital administrators and payers also need to ensure that their providers are given the proper incentives and training to take part. The fundamental difficulty in implementing a new EHR is training all of the new users and convincing them to ditch old workflows in favor of a system that they may not find easier. In this case, we have heard a great deal from providers who are unhappy with the EHR that has been forced upon them, and likely aren’t interested in exploring the new features, capabilities, or benefits available to them. In addition, many healthcare organizations do not always pass on all the serious economic benefits of change to their employees; meaning change for change’s sake is the only encouragement.

Ultimately, the need for a system of greater patient engagement is like a microcosm of the structure it finds itself within. Like those who both promote change as it comes with EHR use, there is evidence that these changes are important and can be useful both in terms of improving patient health, improving the healthcare system as a whole, and provider a greater business model that can provide economic benefits. In addition, many providers who are given the proper guidance, training and support to switch to a new system

At the same time however, this is a change that requires a great deal of change in methods and basic practices. For a group of people who won’t necessarily see the benefits to this change right away, this change might be a difficult one to embrace.

Further Reading:

Patient Engagement: http://www.healthaffairs.org/healthpolicybriefs/brief.php?brief_id=86

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Tomorrow is the Last Day Eligible Professionals can Attest for the EHR Incentive

Posted in HIT on February 27, 2013 by mfisher527

February 28, 2013 is the last day for Medicare eligible professionals  to register and attest to receive an incentive payment for 2012. $10.7 billion in meaningful use incentive payments have been paid out to eligible professionals. Eligible professionals can receive up to $44,000 through the Medicare EHR Incentive Program (over 5 years).

The EHR Information Center has extended their hours and can assist  providers with questions in regards to attestation for 2012. For assistance, dial 1-888-734-6433 (primary number) or 888-734-6563 (TTY number).

Tomorrow’s deadline is important, because if you, or any of the providers you work with, began using certified EHR Technology in 2012, and met the published meaningful use guidelines, you can begin the path towards receiving payments guaranteed to you under the law. If you have not begun this transition, now is the time to consider it. Visit the Centers for Medicare and Medicaid Services website to learn more about what is required of you, and consider contacting EHR Evolution for more information.

Attestation user guide can be found here

 

Barriers: Providers and Patients

Posted in Uncategorized on February 22, 2013 by Matthew Levy

There are many reasons why the healthcare system might never reach the potentials being presented by ONC experts and proponents of advancing the doctor-patient relationship to a new level. There are barriers, both large and small, that exist throughout the field, amongst all relationships. Provider-patient is the oldest relationship in healthcare. As long as there have been doctors, they have had patients to treat. This history brings with it an entrenched relationship and some rigidly defined roles. This might include providers who are simply not interested in doing more than is required in the exam room to address their patients’ questions and concerns.

If this was the only limitation, we could work on breaking the barrier by providing hospitals proper levels of training and support to encourage a more open patient provider relationship. The difficulties, however, go deeper than this. Some of the greatest issues, even during an on-site appointment, are communication barriers. Studies have shown that Americans have a lower than average level of literacy when it comes to healthcare. This means they cannot fully interpret information given to them to make proper health care decisions. The only health literacy study done on a national level has shown that 12% of patients are proficient in completing the tasks we consider essential to understanding and acting on healthcare knowledge given to them.

In addition, on the other side, providers frequently do not realize their patient cannot understand. Often they ask the patient a “any questions?” instead of trying to truly ascertain comprehension. People of all classes are reluctant to do anything that they think might expose them as being less intelligent, and what does this more than admitting you do not understand what someone is saying to you? Now imagine the difference between the previous scenario happening in the doctor’s office, where a well-trained provider might be able to see or ask if the patient understands what has just been said, and a remote exchange, or an occurrence like the patient reading highly technical results. This is exactly the type of barrier that might make a patient prefer to avoid an online encounter.

In response to this problem, the Institute of Medicine has suggested that organizations become “health-literate organizations” that is organizations that attempt to present information at all times in a way to help patients with low health literacy understand and use information about their health. This means, for one thing, applying a “universal precautions” approach to health literacy: assuming that low health literacy may exist in all health systems or provider- patient interactions.

The issue as it currently exists is similar to what we see quite frequently throughout Health IT. It is difficult to break out of the everyday routine that has become very easy for healthcare workers. Embracing a new system is difficult, even with the knowledge that it will improve care and make for a better business.  It will require proper support and training for doctors, administrators and patients to break through the inertia.

Further Reading:

Health Affairs: “A Health Literate Care Model”

Institute of Medicine: “Ten Attributes  of Health Literate Health Care Organizations”

Healthcare Providers? Yes,There is an App for That!

Posted in HIT on February 21, 2013 by mfisher527

In this day and age there is an app for just about everything!  New healthcare and medical related applications are being developed constantly. Applications can be downloaded right to your Smartphone, Ipad, Netbook, PC or other device. These apps are geared towards healthcare providers as well as patients.

With over 45,000 reviews on Itunes, Epocrates is a popular resource among healthcare providers. With this app you can review prescription, over the counter and generic drug dosing information, side effects and interactions with other drugs. Pills can quickly be identified by their codes or physical characteristics. Medical news, research, disease processes, lab guides and many other clinical tools come with this application.

iRadiology is a great app for medical students and radiology students. iRadiology allows you to view hundreds of radiological abnormalities, allowing for quick comparison or to find trends. The user can do keyword searches to find medical cases pertaining to radiology, including photos that have a zoom feature. You can even view unlabeled abnormalities and test your own knowledge. This app was created by Dr. Gillian Lieberman, the Director of Harvard Medical Student Education.

Skyscape offers a free medical app, popular among healthcare providers and students in the healthcare field. The free option includes; drug guide, drug dosage calculator, clinical trial results, drug alerts, breaking medical news and a large variety of information on various clinical topics. There are over 600 premium resources in 35 medical specialties that can be purchased for this application. Some of the popular purchases include; Davis’s Drug Guide for Nurses, 5-Minute Clinical Consult, Fitzpatrick’s Color Atlas and Synopsis of Clinical Dermatology and The Merck Manual of Diagnosis and Therapy. Skyscape is available on multiple mobile platforms, including: iOS, Android, and Blackberry.  Omnio is a recent app made by Skyscape. With Omnio, healthcare providers can customize their favorite medical must-haves in one place. Omnio has similar features as the Skyscape app, but allows the user to be very involved in what is in the app, and in what order.

With Microdemex, healthcare professionals no longer need to carry around a drug guide nor worry about buying the updated version each year. This is a one stop shop for all your prescription and over the counter drug information. This application can easily be installed on your Smartphone, making it very convenient in the clinical setting. Microdemex offers drug interaction, pediatric dosing information, IV compatibility, patient education and tips on patient engagement when it comes to their healthcare.

There are many applications geared towards specialties as well. A quick internet search will pull up an app on just about any topic. Google Play offers apps for Android users.  The Itunes store is a good resource for Mac, iPad and iPhone users. Take advantage of new technology! Ultimately making your work more efficient, this in turn will better patient care. Next week we will take a look at the applications out there geared towards patients.

Barriers to Patient Engagement

Posted in Uncategorized on February 21, 2013 by Matthew Levy

The EHR effort, and patient engagement initiatives in particular, are meant to transform healthcare in a meaningful way. But the concept is not new. While there are different degrees of patient interaction, for example, several hospitals have made efforts to offer patients electronic access to their own records as well as personal electronic communication with their provider. And people have observed that patients with greater involvement in their own healthcare are, on the whole, healthier.  However, as we have pointed out, despite these efforts at larger organizations to create a patient engagement system, the goals set out under Meaningful Use require very little achievement. A larger effort must be made throughout the healthcare system in order to push further patient engagement.

This raises an important question. If so many elements of the healthcare process are interested in pushing patient engagement, what are the barriers to moving forward? To begin to find an answer to this question, we can explore the interconnecting elements that make up the healthcare system. They can be loosely categorized into three: Providers, Patients, and Administrators. Administrators does not just include people running a hospital, but also the people responsible for creating and selecting Electronic Health Records, as well as government elements and those that control the purse strings.

Former surgeon general C. Everett Koop once observed, “Drugs don’t work in patients who don’t take them.” This can apply here as well. If we cannot get patients engaged, we cannot fully reap the benefits of the EHR. Each participant within the healthcare field, as well as relationships and interactions between them, can potentially have its own barriers to moving forward. In the next few posts, we will address some of these barriers.

How Government is Driving Patient Engagement

Posted in Uncategorized on February 19, 2013 by Matthew Levy

As discussed both here and elsewhere, as Meaningful Use goes forward, increasing levels of patient engagement are required.  The latest issue of the journal Health Affairs is dedicated entirely to the idea of promoting patient engagement throughout healthcare. Unsurprisingly, the recent efforts to promote greater use of technology and Electronic Health Records come into play. One article is written by members of the Office of Consumer eHealth, part of the Office of the National Coordinator for Health Information Technology (ONC). They discuss their understanding of why this engagement is important and where we are now.

They then turn to the current federal strategy for increasing consumer engagement with e-health. A major focus is the “Three A’s” strategy developed by the ONC to fulfill its goal to empower people to improve their health and health care through health information technology. The three parts of the strategy are to increase patients’ Access to their health information; to enable consumers to take Action with that information; and to shift Attitudes so that patients and providers think and act as partners in managing health and health care using health information technology.

The implementation of each of these is just starting, but several things are clear: Access alone, even if it were universal which it will never be, is insufficient and that success in this area requires a partnership between patients/providers/government/EHR providers and others in a way that is unique in health care. A “cultural shift” is required on the part of patients and providers. For example, they say  “patients need to feel comfortable requesting electronic access to their health records, asking providers questions, sharing their own health knowledge, and weighing in on treatment options. “ Successful implementation in this area requires acknowledging barriers that may exist at many levels and trying to study and reduce them. This work is just beginning. Going forward, we must address these barriers to a world of greater patient engagement in healthcare.

Updates on the EHR Incentive Program

Posted in HIT on February 15, 2013 by mfisher527

$10.7 billion in meaningful use incentive payments have been doled out to more than 190,000 hospitals and eligible professionals to date. Eligible, but have yet to attest or meet the qualifications? Read up on the FAQs the CMS posts. Or submit your own question here

Eligible professionals can receive up to $44,000 through the Medicare EHR Incentive Program (over 5 years), and up to $63,750 through the Medicaid EHR Incentive Program (over 6 years). To qualify for the maximum incentive, you must begin participation  by 2012. The deadline to attest for 2012 is February 28, 2013.

The Center for Medicare and Medicaid Services frequently updates FAQs for EHR Incentive Programs. The latest updates were made public on February 13, 2013. One new FAQ was added and two were updated.

What funding sources may States use to fund the 10% non-federal share of HITECH administrative expenditures?

Read more on this new FAQ here

For the Medicare Electronic Health Record (EHR) Incentive Program, how are  incentive payments determined for eligible professionals practicing in a Health Professional Shortage Area (HPSA)?

Read more on this updated FAQ here

What are the specific medical specialty codes associated with anesthesiology, radiology and pathology for the specialty-based determination for the granting of a hardship exception from the payment adjustments in the Medicare Electronic Health Record (EHR) Incentive Program?

Read more on this updated FAQ here